Privacy policy and cookies

1. INITIAL INFORMATION

Dear user! Select a privacy policy (hereinafter referred to as “Privacy Policy”) defines the Administrator of data collected as part of the venome-global.com website (hereinafter referred to as “Website”), rules for collecting, accessing and accessing information about your favorite files, including through files cookie, in connection with your use of our Website. The privacy policy defines the types of data we collect, the way they are used is also possible for what purpose we use them.

2. WHO IS PROCESSING YOUR DATA?

The administrator of your data is Venome Spółka z o.o. with its registered office in Poznań 61-312, ul. Rodawska 25, REGON 302733536, NIP 7822572542, KRS 0000509567, office@venome-global.com .

2.1 Cookies and pixel tags.

2.1.1 When you use the Website from your web browser, information is downloaded and saved, some of which constitutes (or may constitute) personal data. These are mainly Cookies and pixel tags. These files allow you to identify the software you use and adapt the Website to your needs. Cookies usually contain the name of the domain from which they originate, their storage time on the Device, the assigned value, as well as data on activity on the Website.

2.1.2 Cookies and pixel tags are used to collect information related to your use of the Website. Cookies enable in particular:
a) maintaining your session (after logging in), thanks to which you do not have to re-enter your login and password on each subpage;
b) adapting the content of websites to your preferences and optimizing the use of websites; in particular, these files allow you to recognize your device and properly display a web page tailored to your individual needs;
c) verification of your use of the Website and the creation of statistics that help to understand how other users also use our websites, which allows improving their structure and content.

2.1.3 We use two types of Cookies:
a) Session cookies: stored on the user’s device and remain there until the end of the browser session. The saved information is then permanently deleted from the device’s memory. The session cookie mechanism does not allow the collection of personal data or any confidential information from the user’s device;
b) Persistent cookies: they are stored on the user’s device and remain there until they are deleted; ending a given browser session or turning off the device does not delete them from the user’s device.

2.1.4 As part of the Website, we use the following types of Cookies:
a) “necessary” Cookies, enabling the use of services available on the Website, e.g. authentication cookies used for services that require authentication on the Website and cookies used to ensure security, e.g. used to detect fraud in the field of authentication on the Website ; files in this category ensure the basic functionality of the Website and their downloading depends on the use of services available on our websites, which means that their service is constantly enabled;
b) “functional”, allowing you to increase the functionality of the Website, while allowing “remembering” the settings you selected and personalizing the interface;
c) “performance”, enable us to collect information on how to use the Website’s pages, help us improve the site; thanks to these files, we often have the opportunity to process your request faster and we can remember your settings; disabling these files may cause irregularities in the display of content and slowed down operation of the site;
d) “advertising” and “social media”, enabling you to provide you with advertising content more tailored to your interests, so that the ads both on this site and outside of it match your preferences. Disabling these cookies may result in displaying the content of Website pages not adapted to your interests. The use of the Website may then be less optimized.

In addition, they allow you to express opinions, like content and recommend us on social media, as well as chat with our consultants.

It is thanks to them that you have the opportunity to evaluate and review our products.

2.2 Managing Cookie Settings.
You can change the settings in the section on Cookie settings at any time, restrict or disable access to these files. Most popular web browsers available on the market accept saving cookies on your device by default. Each user has the ability to specify the conditions of use of these files using the settings of their own web browser. This means that you can e.g. partially limit (e.g. temporarily) or completely disable the option of saving cookies. Remember that only saving Cookies may affect some of the Website’s functionalities. If you want to change the existing settings for Cookies, you can do it. Below we present how you can change the settings or disable cookies in the most popular browsers:

Internet Explorer: http://support.microsoft.com/gp/cookies/en
Mozilla Firefox: http://support.mozilla.com/en-US/kb/Cookies
Google Chrome: http://www.google.com/support/chrome/bin/answer.py?hl=en&answer=95647
Safari: http://support.apple.com/kb/PH5042
Opera: http://www.opera.com/browser/tutorials/security/privacy/
Adobe (flash cookies): http://www.adobe.com/security/flashplayer/articles/lso/

If you want to disable cookies on your phone or tablet, we recommend that you familiarize yourself with the settings of a specific phone in its instructions.

3. WHAT DO WE COLLECT YOUR PERSONAL DATA FOR?

3.1 Goals:
We use your data to optimize the operation of our Website. Part of the data that we collect from you is necessary to use it (Cookies necessary). Using the full functionality of our Website often requires us to provide additional data and consent to their processing by us. Thanks to this data, we are able to provide you with personalized advertising of our products. These data are also collected to improve our products and display information about them, tailor our offer to your preferences and also enable you to use the features offered by external suppliers (e.g. adding comments on Facebook or reviewing products). All this information helps us to improve our offer addressed to you, verify errors and appear in the Website’s functionality.

3.2 Tools that we use:
In order to enable us to use the information that is contained in the collected Cookies, we use analytical tools to manage advertising and marketing of services and products provided. These tools process your data in an automated manner (profiling). These are tools such as those provided by Google (Google Tag Manager, Google Adwords and others), tools enabling remarketing of our products and recording your website traffic. All this information helps us to improve our offer addressed to you, verify errors and appear in the Website’s functionality. If you have been interested so far in receiving our marketing messages sent via electronic means (e-mail, telephone), you will continue to receive them, unless you unsubscribe. We respect your decisions, so you can always change your mind if you do not want to receive any marketing information from us in the future. If you decide to stay in touch with us after May 25, 2018, remember that you can unsubscribe from receiving marketing information at any time by clicking the unsubscribe link attached to any marketing information or if you have decided to set up an account on our Website. by clicking the ‘My Data’ tab.

4. YOUR RIGHTS

We strive to secure your data and protect it against unauthorized activities by applying the necessary security. However, our actions may not be sufficient if you do not follow the safety rules yourself. In relation to the data we process, you have the right to rectify your data, limit the processing of your data, transfer your data, delete data processed without a legal basis, access to data (for this purpose please contact us to obtain a copy of your data processed by us ), an objection to the processing of your personal data with an appropriate legal basis relating to the specific factual situation, including the option to opt out of the use of the abovementioned data for the purposes of direct marketing, the right to withdraw consent at any time, if we obtain consent to the processing of your personal data. If you believe that the processing of your personal data violates applicable law, you have the right to lodge a complaint to the President of the Data Protection Office (from May 25, 2018).

5. PROCESSING OF PERSONAL DATA FOR ORDER SERVICES, CONTACT WITH CUSTOMER SERVICE UNDER CALL CENTER

Based on the content of art. 13 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2017 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/96 / EC (hereinafter: the GDPR), we would like to inform you that :

5.1 Information about the Data Administrator:
The administrator of your data is Venome Spółka z o.o. with its registered office in Poznań 61-312, ul. Rodawska 25, REGON 302733536, NIP 7822572542, KRS 0000509567, office@venome-global.com (the “Company”).

5.2 Contact:
You can contact us by phone at 690 020 021 or by email at office@venome-global.com.

5.3 The purposes of processing personal data and the legal basis for processing:
We process your data when it is necessary to perform the contract concluded between us (i.e. pursuant to art.6 par.1 (b) GDPR) e.g. for the following purposes:

• enabling you to use the services provided by us electronically, including ensuring that you can fully use the platform and make purchases at venome-global.com;
• enable you to set up and manage your account, and enable you to monitor orders and their history;
• make and execute payments under venome-global.com;
• to consider and handle complaints you submit regarding services provided as part of Venome-global.com;
• handling queries and notifications that you direct to us;
• contacting you, in particular for purposes related to the provision of services;
• termination of the contract for the provision of electronic services, including requests to close the account;
• store data for archival purposes.

In some situations, we process data because this is required by law, in particular tax and accounting regulations (i.e. pursuant to art.6 par.1 (c) GDPR).

We also process your personal data in the performance of our legitimate interests (i.e. pursuant to art.6 par.1 (f) GDPR), for the purposes of:

• analyzing and managing your activity on venome-global.com to tailor services and content to your individual preferences;
• performing technical activities and solving technical problems related to the administration of venome-global.com servers;
• conducting marketing activities regarding our services and products (direct marketing);
• compile general statistics on your use and that of other users, including the collection of general demographic information (e.g. about the region from which the connection takes place);
• conducting court, arbitration and mediation proceedings;
• ensure the security and integrity of the services we provide to you electronically, including preventing fraud and abuse, and ensuring traffic safety;
• store data to ensure accountability (including demonstrating our compliance with our obligations under the GDPR).

If you have given your consent, we process your personal data, including in order to:

• saving data in Cookies;
• collecting data from websites and mobile applications.

You can withdraw your consent at any time in the same way you gave it.

5.4 Information about the recipients of your personal data:
If necessary, we will transfer your personal data in order to properly perform our services. We will pass data to two groups:

• persons authorized by us, our employees and co-workers who must have access to data in order to perform their duties,
• processors entrusted with this task, e.g. companies dealing with the operation of our ICT systems or providing us with ICT tools, courier companies, payment operators, companies providing consulting services to us.

5.5 Period of storage of your personal data:
Your personal data will be processed by us for the duration of the contract between us and after its termination, if there is a risk of pursuing claims in connection with its performance, but in principle no longer than for a period of 10 years from the date of its termination.
We are entitled to process personal data that we process based on your consent until you withdraw your consent.

5.6 Your rights:

• you have the right to request access to your data, rectification, deletion, processing restrictions as well as transfer of your personal data,
• you have the right to lodge a complaint with the supervisory body (from May 25, 2018, the President of the Office for Data Protection), if you feel that the processing of your personal data violates the provisions of the GDPR,
• where you have consented to the processing of your personal data, you have the right to withdraw it at any time,
• you have the right to object to processing based on our legitimate interest, including profiling, at any time.

5.7 Voluntary provision of personal data:
Providing personal data by you is voluntary, however, failure to do so will prevent us from providing services to you, including the implementation of the concluded contract and payment, as well as carrying out the shipping process.

5.8 Do we profile your personal data or do we automatically make decisions about you?
Profiling provides automated processing of your personal data in terms of your behavior, economic circumstances, your work, interests, preferences or location.
Your personal data will be processed in an automated manner (including in the form of profiling), however, it will not have any legal effects on you or similarly significantly affect your situation. For profiling, we use analytical or remarketing tools such as Google Analytics, Hotjar.

5.9 How will the changes affect marketing communications sent to you via email?
We respect your decisions, so you can always change your mind if you do not want to receive marketing information from us in the future.
Remember that you can unsubscribe from receiving marketing information at any time by clicking on the unsubscribe link attached to each marketing information.